Driving Customer Experience Series: 1 – Designing the Experience Rosetta Carrington Lue 7 years ago Share this:Print RelatedDriving Customer Experience Series: 2 – Delivering the ExperienceSeptember 27, 2015Similar postFormer 311 Executive Appointed as 1st State of NY Customer Experience DirectorApril 20, 2015In "CRM"A Best Kept Government Culture CX Transformation SecretSeptember 10, 2019In "311"