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Building Welcoming, Connected, & Innovative Government Customer Experience

Building Welcoming, Connected, & Innovative Government Customer Experience

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Month: April 2016

Posted on April 3, 2016

Want A Crash Course In Stanford’s Design Thinking? Here it is for free (Pt. 1 Empathy)

I’m using lots of opportunities to use the human centered design process in call centers. Love it!

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Rosetta Carrington Lue, Gov CX Pioneer

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