Want A Crash Course In Stanford’s Design Thinking? Here it is for free (Pt. 1 Empathy) Rosetta Carrington Lue 6 years ago I’m using lots of opportunities to use the human centered design process in call centers. Love it! Share this:Print RelatedUsing Human-Centered Design (HCD) Approach to Improve Your Government Contact Center’s ExperienceOctober 8, 2016In "311"Using Lean Management & Human-centered Design to Improve Government Customer ExperienceOctober 2, 2016In "Business Processes"Using Human Centered Design for Government Digital TransformationJuly 2, 2019In "311"