Customers are holding public sector agencies to service standards typically found in private industry. As a result, local governments are turning to innovative technology to keep up with rising service expectations.
311 systems offer local governments speed and insights that boost overall performance. They:
Enable citizens to submit requests from anywhere at any time
Provide location accuracy related to requests with GIS functionality
Mobilize information sharing across government departments
Account for service costs more accurately and timely
Deja vu? Last year the City of Atlanta spent $2.6M to recover from a $52K ransomware attack.
How are cities managing the tremendous security risk of of a ransomeware attack?
The City of Akron did not specify the amount of ransom demanded. The attack was detected Jan. 22 when workers in the city’s information technology office “became aware of suspicious activity on the city’s network,” an Akron press release reads.
former Mayor Bloomberg at 311 (photo: Edward Reed)
The city’s 311 non-emergency call center for information about city services and to lodge complaints is nearing a mid-year re-launch, its first major overhaul since being introduced by Mayor Michael Bloomberg in 2003. The revamped system, estimated to debut in July, will modernize 311’s currently outdated system that limits its capability to assist New Yorkers. The next iteration of the system will eventually allow for increased language access, user accounts to track inquiries and complaints, and a better app experience.