From managing requests to running rich reports and engaging citizens regularly and during disasters, 311 data systems are evolving government operations.

Sourced through Scoop.it from: efficientgov.com

Customers are holding public sector agencies to service standards typically found in private industry. As a result, local governments are turning to innovative technology to keep up with rising service expectations.

311 systems offer local governments speed and insights that boost overall performance. They:

• Enable citizens to submit requests from anywhere at any time
• Provide location accuracy related to requests with GIS functionality
• Mobilize information sharing across government departments
• Account for service costs more accurately and timely