Advanced CX Training

We’re excited to now offer customizable advanced CX training, in addition to our ongoing global workshops, and conferences. 

And keep checking this page as we expand our offerings!

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We Are Experts At Government Customer Experience Training 

We Can Help You With Customer Experience Training

Let us bring experts to YOU for training on the various customer experience topics.  We bring innovative and real-world contact center training to your employees.  Although we have numerous contact center training courses, we can also build training to fit your needs.  

Let’s connect and contact us.

 

CREATE A CONTACT CENTER FROM SCRATCH

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In just three days, you will receive more information and experience than in a few years of work in the contact center. The training is built on the real experience of building many contact centers for different business areas by a person in love with Customer Care. You will be able to independently build your contact center using the acquired knowledge and experience. 

 

CUSTOMER COMPLAINT & RECOVERY PROGRAM

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This course serves to build a foundation of customer complaint and recovery programs.   the course will cover:

  • Customer Data Capture
  • Customer Data Manage
  • Customer DataAnalyze
  • Report Results
  • Monitor for Improvement
  • Technology
  • Best Practices

 

GET TO KNOW KEY PERFORMANCE INDICATORS

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This course will teach you to understand the key accessibility indicators of the contact center and ensure optimal availability indicators for their employees and customers.  This course is designed to help front-line managers and supervisors understand metrics, what they mean and how they are best used.

 

USING DATA TO DRIVE OPERATIONAL EFFICIENCY AND BEST PRACTICES

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This one-day practical workshop provides participants with techniques used by world best-practice organizations to analyze contact center data to drive operational efficiency and best practice.

 

CREATING A CONTACT CENTER PERFORMANCE MANAGEMENT STAT PROGRAM

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This training workshop demonstrates innovative ways to understand, create and manage the customer experience in a performance management stat program.

 

LEADING HIGH-PERFORMANCE CUSTOMER EXPERIENCE TEAMS

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This one-day workshop is specifically targeted for front line managers, department managers, and leaders that will ensure that your organization’s leaders have the skills to drive excellent operational performance.

Need additional information or have questions?

Tired of the same old training programs?  We have customizable and standard advance CX training at your fingertips.  Please contact us!