GovLoop: The Changing Faces of Customer Service

Huffington Post Most Sociable Customer Service Pros on Twitter

Philadelphia Business Journal: People on the Move

Philadelphia Business Journal Woman of Distinction

Website Contributions:

EZine Articles Expert Author

Public Sector Customer Services Forum United Kingdom

Philadelphia Social Innovates Journal: Public Sector Customer Service

Past Speaking Engagements:

Contact Center Executive Exchange

Customer Experience Exchange

Customer Experience Professional Association (CXPA)

Customer Experience for Public Sector

ResilienC Symposium Speaker




Big Vision Award: Government and Politics


Independence Blue Cross and Philly311 Partnership

ICMA and Philly311 Partnership

PublicStuff and Philly311 Launch Mobile App (KeySpots)

PublicStuff and Philly311 Launch Mobile App (Official City of Philadelphia Press Release)

PublicStuff and Philly311 Launch Mobile App Widget Contest ( Official City of Philadelphia Press Release)

Technic.ly Philly: 311 Mobile App Launch

Office for Community Development and Philly311 Neighborhood Liaison Partnership

Philadelphia Police and Philly311 Partnership


Philly.com: 311 is Blowing Up!

Philadelphia News.com: Philly311 Mobile App Translation Launch

Government Technology 311 Best Practices

ICMA: Straight Talk 311

News Works: Hurricane Sandy Floods 311

Philly311’s Neighborhood Liaison Program Tweet Chat

NBC: Philly311 Can Communicate in 16 Languages

Dispatch Magazine On-Line: 311 Systems

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