Features:
GovLoop: The Changing Faces of Customer Service
Huffington Post Most Sociable Customer Service Pros on Twitter
Philadelphia Business Journal: People on the Move
Philadelphia Business Journal Woman of Distinction
Website Contributions:
Public Sector Customer Services Forum United Kingdom
Philadelphia Social Innovates Journal: Public Sector Customer Service
Past Speaking Engagements:
Contact Center Executive Exchange
Customer Experience Professional Association (CXPA)
Customer Experience for Public Sector
Philly311
Awards:
Big Vision Award: Government and Politics
Partnerships:
Independence Blue Cross and Philly311 Partnership
ICMA and Philly311 Partnership
PublicStuff and Philly311 Launch Mobile App (KeySpots)
PublicStuff and Philly311 Launch Mobile App (Official City of Philadelphia Press Release)
Technic.ly Philly: 311 Mobile App Launch
Office for Community Development and Philly311 Neighborhood Liaison Partnership
Philadelphia Police and Philly311 Partnership
Features:
Philly.com: 311 is Blowing Up!
Philadelphia News.com: Philly311 Mobile App Translation Launch
Government Technology 311 Best Practices
News Works: Hurricane Sandy Floods 311
Philly311’s Neighborhood Liaison Program Tweet Chat
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