Imagine completing a government operational audit, assessment, and peer-to-peer benchmarking, including onsite face-to-face meetings, in less than 10 days? Lue & Associates are certified members of the international Snapshotz Audit & Assessment network.
This means the integration of benchmarking technology and professional government contact centers experts can build a comprehensive government contact center operations assessment audit of the “current state” and benchmarking project can help identify the strengths and weaknesses of your operation’s practices.
How Does It Work?
Lue & Associates consultants are industry experts at identifying and anticipating opportunities for growth, staff development, cost reductions, increased productivity and technology improvement within any kind of organization. Best of all, we remain objective throughout the process, and can be a sounding board at the time of the assessment or into the future. Ultimately leading to cohesion within teams and customer service delivery support, we add tangible value to the assessment process.
We bring industry experience and knowledge to the table, enabling you to navigate the assessment process in record time by supporting management. We are experts at identifying and anticipating opportunities for growth, staff development, cost reductions, increased productivity and technology improvement within your organization. Ultimately leading to cohesion within teams and customer service delivery support, we add tangible value to the assessment process.
Who Is Our Ideal Government Customer?
Any government leader who needs to understand how to improve their customer’s digital experience and organization’s service delivery performance. Whether you manage a team, offer organizational help to team managers or are an industry body in search for industry benchmarking, the domestic and international contact center network and assessment tool can help you figure out how to improve your CX delivery and increase business, reduce costs and increase employee engagement.
Why Implement a Government Contact Center Assessment & Benchmarking Project?
We use innovate and modernized technology which provides you with a structured approach to carry out a full-spectrum CX assessment. This takes away the vast task of processing large amounts of data and allows you to focus on each corner of your organization to identify risks and find the right answers. At the end of the assessment it delivers detailed reports showing areas where your organization is thriving and opportunities for improvement.
What Are The Government Contact Center Assessment & Benchmarking Project Deliverables?
We draw knowledge from our customers’ current practices, certified consultants, technology partners and industry bodies to deliver an all-round solution. Once you complete the assessment, we provide you with one of two forms of endorsement: accreditation or certification. Both benchmark your organization against best practice, increasing the confidence and trust your from both your internal and external stakeholders.
Interested in more information? Schedule a free 30 minute assessment phone call with one of our government CX expert consultants.