GOVERNMENT CONTACT CENTER CERTIFICATION & ACCREDITATION PROGRAM – NAICS 541512 – Data Science & Analytics
Government contact centers are critical because it forms a major interaction channel for the customer and government. Given the ever-changing kaleidoscope of challenges faced by local, state, and federal government agencies in interacting and delivering services, through traditional channels and the emerging digital channels.
A robust assessment of current state service delivery is required. This in order to baseline and continuously measure progress and direct resources to maximize outcomes for the customer as well as those working within the contact center service delivery operations.
Rosetta Carrington Lue and her team of expert professionals can complete the on-site certification and accreditation program in less than 10 business.
The program will provide Government Contact Center operations an “affordable” certification and accreditation program.
Government Contact Center Leaders can self-assess (certification) or conduct a fully supported independent assessment leading to accreditation.
Government Contact Center certification will be based on scores achieved against global norms
Accreditation will require onsite assessment per site by independent assessors and will have the same classification as the certification option
WEB-BASED CLOUD SOFTWARE
Government Contact Center operations program will be powered by the web-based ‘Snapshotz Online’ assessment and benchmarking tool.
Snapshotz Online launched in 2009 and is a web-based assessment and benchmarking tool, employed by over 2,500 organizations globally. Currently being used by industry associations Internationally as the mechanism for accreditation
LEADERSHIP TIME COMMITMENT
- 7-10 days
Service audit is a complete, comprehensive analysis of all points of contact with your customers. Website, face-to-face interactions, contact center … Our “professional clients” in the face of experienced customer service experts will test every detail of the organization’s interaction with your customers and provide you with a comprehensive picture of the real state of your service. You will receive a number of useful recommendations, following which in a short period of time you can significantly improve your customer service and increase customer loyalty to your organizations.
Contact us for more information on this prestigious designation for your insourced or outsourced contact centers.
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