RCL Customer Experience Solutions Consulting Group

Rosetta Carrington Lue and her team of expert professionals are a trusted partner for Federal, state and local government and private sector customers. We aspire to the highest level of performance and customer service in supporting the mission of our customers.

We are committed to meeting and exceeding our customer’s expectations each and every time.

Administrative & Professional Support

We are acutely aware of the importance of building a strong, reliable partnership with the executives and teams we support. Our goal is to facilitate, support and promote our customers’ missions and goals by providing superior administrative services.

  • 541611 – Administrative Management and General Management Consulting Services
  • 561499 – All Other Business Support Services
  • 541430 – Graphic Design Services
  • 561990 – All Other Support Services (i.e. customer service)

Our support services include:

  • Front Desk Reception
  • Answering Services
  • Calendar Maintenance and Meeting Scheduling
  • Document Preparation and Review
  • Document Scanning and Imaging
  • Desktop Publishing, Editing and Filing
  • Data Gathering, Entry, Tracking, Sorting and Verification
  • Process Development, Standardization, and Documentation
  • Training Delivery, Enrollment, and Logistics Coordination Call Center Operations Management
  • Help Desk services

Strategic Planning & Contact Center Operations

While there is a wide variety of approaches to strategic planning, our innovative approach involves the development of a strategic outlook for project goals using standardized matrices for project planning and goal realization that can be customized to individual projects. Utilizing qualitative as well as quantitative data collection and research methodologies, our team of professionals works with government customer agencies to forecast trends, isolate risks and identify opportunities for organizational growth.

  • 541611 –Administrative Management and General Management Consulting Services
  • 561422 – Telemarketing Bureaus and Other Contact Centers
  • 561499 – All Other Business Support Services


Our strategic planning and management services include:

  • Strategic Assessment of Market
  • Business Case Analysis
  • Modeling Tools
  • Capability Gap Assessment
  • Change Management
  • Organizational Assessment
  • Business Process Improvement/Reengineering 

Training & Curriculum Development

Our teams of government contact center professionals deploy the latest in instructional systems design to create premium quality training materials, training modules, teaching aids and management of all aspects of curriculum development programs. We strive to provide quality assurance and evaluation services for in-house customer training programs, as well as assistance in the creation of certification and career development programs and training administration for workforce personnel.

  • 611430 – Professional and Management Development Training
  • 611710 – Educational Support Services
  • 541430 – Graphic Design Services
  • 561990 – All Other Support Services
  • 541511 – Custom Computer Programming Services
  • 541512 – Data Science & Analytics

We provide comprehensive training and curriculum design and development services for customers in areas including, but not limited to:  

  • Program/Project Management
  • Leadership Development
  • Call Center Management Training
  • Contact Center Experience Training
  • Technical Skills Training
  • Human Capital Training


Questions or inquiries?  Please contact one of our government contact center customer experience professionals Contact Us