Supervisor Training


Maximum interactive, skills-based exercises and practical cases!

The target audience

Supervisors, Contact Center Team Leaders, Quality Controllers.

Purpose of the event

Develop management skills in the participants (planning, delegation, and control, motivation).


  • Basic management functions
  • Goal Management
  • Delegation
  • Types of control and their effective use
  • Feedback
  • Team building
  • Management styles
  • Motivation of operators

Back…Training Solutions