Supervisor Training

Description

Maximum interactive, skills-based exercises and practical cases!

The target audience

Supervisors, Contact Center Team Leaders, Quality Controllers.

Purpose of the event

Develop management skills in the participants (planning, delegation, and control, motivation).

Program

  • Basic management functions
  • Goal Management
  • Delegation
  • Types of control and their effective use
  • Feedback
  • Team building
  • Management styles
  • Motivation of operators

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