Training your people is an essential part of delivering a great customer experience. Ideally, you want your staff to recognize customers’ problems, offer best-practice solutions, and even detect problem areas in advance.
Rosetta and her team can tailor training programs and workshops to meet the needs of your organization and its people. The training programs and workshops consist of practical advice, case studies and templates to give your team a head start in designing, implementing and sustaining a ‘wow’ customer experience. The programs leverage industry data and insights to help you build new approaches that will transform your organization’s customer experience from good to great.