Using Data to Drive Operational Efficiency and Best Practice

Leverage data to support evidence-based decision making

What client questions will it answer?

  • How can I be more confident my strategies and decisions are right?

  • How can I use and understand the data available to me?

Who will benefit from it?

  • Contact center managers

  • Business Analysts

  • Contact center quality managers

What is the format?​

  • One-day workshop

This one-day practical workshop provides participants with techniques used by world best-practice organizations to analyze contact center data to drive operational efficiency and best practice.

Attendees will develop a comprehensive understanding of:

  • trend analysis

  • comparing data

  • using data to set performance metrics

  • understanding standard contact center measures

As a result of this course, attendees will be equipped with new skills in practical data analytics and the ability to drive improvement within an organization.