About Me

I am a Senior Advisor & Whitehouse Presidential Executive Fellow.

Previously,  I  was appointed the City of Philadelphia’s first Chief Customer Service Officer and led the launch of the Philly311 Contact Center  Under her leadership, Philly311 was named a finalist for the prestigious 2015 United Nations Public Service Award – “Innovating Public Service Delivery” international award, amongst other numerous national awards and honors.

My expertise in leading transformative and innovative solutions in customer experience has been cited in numerous publications, including Customer Experience 3.0 by John Goodman and Future of Digital Services – 5 Trends Transforming Government by GovLoop Magazine. I co-authored a book with International City/County Management titled “Creating a Welcoming and Connected City: The Philadelphia Story”.

Most importantly, I am an active volunteer with the American Heart Association and was selected as a national 2014 Go Red for Women spokesperson.

 

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