Building Welcoming, Connected, & Innovative Government Customer experience

Rosetta Carrington Lue is the founder and President of GovCXP Digital Partners and co-founder of the National 311 Executive Council.

She is one of the foremost experts on government customer-centric leadership and building welcoming, connected, and innovative government. A highly sought-after speaker, Rosetta keynotes high-profile conferences and corporate events across the country. She created GovCXP Digital Partners after serving in customer experience leadership roles at every level of government—municipal, city, state, and federal.

That practitioner background uniquely positions Rosetta and her team to help government leaders and agencies define CX strategy, modernize contact center operations, and build resident experiences grounded in dignity, efficiency, and accountability.