National Honors and Awards

Top 50 vCare Care Customer Influencers 2016

2014 Public Service NextGen Award Finalist

  2015 ICMI’s Top 50 Contact Center Thought Leaders on Twitter

 Twrtland Most Influential in Customer Service

Named ICMI 2014 Top 50 Contact Center Thought Leaders

Top 50 Contact Center Thought Leader on Twitter, International Contact Management Institute

Awarded 2014 National Next Generation Public Sector Finalist

GovLoop NextGeneration Government Award, August 2014

Awarded 2014 Minority Executive Business Leader

2014 Minority Business Leader Award, Philadelphia Business Journal, July 2014

Named 2013 Top 100 Huffington Post Customer Service Pro (NOTE: only government leader named on the list)

2013 Top 100 Customer Service Pros, Huffington Post, July 2013

Awarded 2013 Woman of Distinction and Influence by the Philadelphia Business Journal

2013 Women of Distinction and Influence, Philadelphia Business Journal, November 2013

 4-times Public Technology Institute Citizen Engage Designation award for City of Philadelphia Philly311

Founder and member of national 311 Executive Leadership Council –

Founding Member of the national “311 Executive Council”