Top 50 vCare Care Customer Influencers 2016
2014 Public Service NextGen Award Finalist
2015 ICMI’s Top 50 Contact Center Thought Leaders on Twitter
Twrtland Most Influential in Customer Service
Named ICMI 2014 Top 50 Contact Center Thought Leaders
Top 50 Contact Center Thought Leader on Twitter, International Contact Management Institute
Awarded 2014 National Next Generation Public Sector Finalist
GovLoop NextGeneration Government Award, August 2014
Awarded 2014 Minority Executive Business Leader
2014 Minority Business Leader Award, Philadelphia Business Journal, July 2014
Named 2013 Top 100 Huffington Post Customer Service Pro (NOTE: only government leader named on the list)
2013 Top 100 Customer Service Pros, Huffington Post, July 2013
Awarded 2013 Woman of Distinction and Influence by the Philadelphia Business Journal
2013 Women of Distinction and Influence, Philadelphia Business Journal, November 2013
Founder and member of national 311 Executive Leadership Council –
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