AI is changing what is possible in permit review. Across state and local government, planning teams are dealing with staffing shortages, long backlogs, changing codes, and growing pressure to move faster. Traditional permit review processes are no longer keeping pace with community needs. This case study shows how AI-assisted permit review can help agencies reduce review times, support overworked staff, and improve service without lowering standards. The goal is not to replace planners. The goal is to give them better tools so they can focus on complex decisions, community development, and faster outcomes for residents, builders, and local economies.
AI-Powered Government Services Are Already Here
When people hear the words “AI in government,” they often think about something far off in the future. They picture big systems, complicated tools, or technology that feels hard to explain. But AI in government is not a future idea anymore. It is already here. Cities, counties, states, and countries are using AI to help …
Continue reading "AI-Powered Government Services Are Already Here"
Oracle CX Answers the Call, Helping Improve Municipal 311 Services | Customer Experience Blog
When cities began implementing 311 call centers in the 1990s,they did so to better understand and respond to citizen needs. Withone phone call, residents...
Improving customer experience to enhance performance in government
What could happen if government viewed certain public sector challenges through the lens of customer experience? By changing the way people interact with a process rather than focusing solely on the process itself, agencies can broaden the range of available solutions.
Residents welcomed to Niagara Falls 311 planning meetings
The Niagara Falls Community Development Department is competing for a grant to fund a citywide 311 system and is are asking residents for input. 311 is a nonemergency phone number that people can call in many cities to find information about services, make complaints, or report problems.
Why Your Data Strategy Needs to Align with Your Business Strategy
Now you might think that it is quite obvious that companies would understand the importance of using data. But, you would be surprised how many organizations do not fully align their Data Strategy with their business objectives.
311 Contact Centre marks 10 years of helping Winnipeggers – Our City, Our Stories – City of Winnipeg
Winnipeg’s 311 contact centre was launched January 2009 to improve customer service. In the first 10 years it has evolved to continue to meet the needs of residents.
311 Data Fuels Government Response & Transparency
From managing requests to running rich reports and engaging citizens regularly and during disasters, 311 data systems are evolving government operations.
Maximizing the Value of Experience Data
Think mobile first.
Ransomware attack on Akron, Ohio takes down 311 service amid major snowstorm
State and federal officials are investigating the attack, though the city says it did not affect its storm preparations or ability to get the streets plowed.
