Oracle CX Answers the Call, Helping Improve Municipal 311 Services | Customer Experience Blog

 

When cities began implementing 311 call centers in the 1990s,
they did so to better understand and respond to citizen needs. With
one phone call, residents…

Sourced through Scoop.it from blogs.oracle.com

Author: Rosetta Lue

Passionate government customer experience thought leader and 311 pioneer. Always seeking and sharing knowledge to make a valued difference and improve government interactions and solutions delivery for customers, employees, and key stakeholders.

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