When cities began implementing 311 call centers in the 1990s,
they did so to better understand and respond to citizen needs. With
one phone call, residents…

Sourced through Scoop.it from blogs.oracle.com

Published by Rosetta Carrington Lue

I am a passionate group of government contact center customer experience thought leader and 311 pioneers. I am always seeking and sharing knowledge to make a valued difference and improve government interactions and solutions delivery for constituents, employees, and other key stakeholders.

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