When cities began implementing 311 call centers in the 1990s,
they did so to better understand and respond to citizen needs. With
one phone call, residents…
Sourced through Scoop.it from blogs.oracle.com
Oracle CX Answers the Call, Helping Improve Municipal 311 Services | Customer Experience Blog
When cities began implementing 311 call centers in the 1990s,they did so to better understand and respond to citizen needs. Withone phone call, residents…
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