Why Do You Need a Government Chief Customer Experience Officer?

In the past few years, we’ve seen the emergence of Government Chief Customer Experience Officers, a new kind of executive in the c-level suite. Read More

A Best Kept Government Culture CX Transformation Secret

Government leaders should consider creating an innovative Department Customer Experience Officers (DCXO) program within the organization to help drive customer experience management strategies and activities. Read More

Is Your Government Contact Center ISO Certified? Why Not!

Get your government contact center a prestigious designation with the ISO 18295 certification. Read More

Using Human Centered Design for Government Digital Transformation

Using Human Centered Design to Improve Government Digital Customer Experiences Read More

Residents welcomed to Niagara Falls 311 planning meetings

The Niagara Falls Community Development Department is competing for a grant to fund a citywide 311 system and is are asking residents for input. 311 is a nonemergency phone number that people can call in many cities to find information about services, make complaints, or report problems. Read More

Creating a Connected City in Today’s Ever-Evolving World

Rosetta Lue, Chief Customer Service Officer & 311 Contact Center Operations Director, City of Philadelphia sat down with Argyle to discuss the in’s and out’s of running customer service for a city. In today’s society, how do you create a connected city? There are multiple levels to creating a truly connected city. We are working through… Read More

Customer Service Versus Customer Experience: What’s The Difference…And Why It Matters

Reblog article: September 24, 2015 by Bruce Jones, Programming Director, Disney Institute In case you’ve missed it, the term “customer experience” is everywhere in business these days. In fact, some experts have declared that focusing on the customer experience has become the single most important factor for an organization to achieve business success—creating a significant… Read More

Implement A Government Pilot Program to Assess Customer Experience

For victorious execution of a new technology, implementation must be extensive throughout your organization. This is where government technology pilot program comes into action. Government Pilot programs present the facility to crush new technology in small numbers, allowing you to botch out processes before comprehensive execution. Pilot Programs will function as follows: They will establish… Read More

Say What? Government is Driving Towards Customer-Focused Initiatives

In the present times because of being well aware and well educated the public expectations are at their peak, and in contrast to this their trust in government is truly diminished to its lowest level ever, so there is a dire need for the public sector to come up with more customer friendly and promising… Read More

The Modern Day Crossroads of the World: Dubai

Creating a Smart City must include improving the customer experience! Dubai’s customer service for the 21st Century, with mobile technology fueling seamless interactions. With this, citizens will get direct access to all government services and pay public utility bills like water, electricity and telephone through a single portal. It’s a rare stance for a government… Read More