Customer Service Versus Customer Experience: What’s The Difference…And Why It Matters

Reblog article: September 24, 2015 by Bruce Jones, Programming Director, Disney Institute In case you’ve missed it, the term “customer experience” is everywhere in business these days. In fact, some experts have declared that focusing on the customer experience has become the single most important factor for an organization to achieve business success—creating a significant …

Implement A Government Pilot Program to Assess Customer Experience

For victorious execution of a new technology, implementation must be extensive throughout your organization. This is where government technology pilot program comes into action. Government Pilot programs present the facility to crush new technology in small numbers, allowing you to botch out processes before comprehensive execution. Pilot Programs will function as follows: They will establish …