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Building Welcoming, Connected, & Innovative Customer Experiences

Building Welcoming, Connected, & Innovative Customer Experiences

Leadership…Visionary…Innovative…Results-Driven Customer Experiences

  • Blog Posts
  • Contact Center ISO Certification
  • Our Services
  • CX Training Academy
    • Management Contact Center Overview
      • How to Build A Contact Center
      • Operational Costs Effectiveness
      • Get To Know Key Performance Indicators
      • Using Data to Drive Operational Efficiency and Best Practice
    • Supervisor Training
      • Customer Experience Fundamentals for Leaders
      • Delivering Customer Experience in a Cost Effective Manner
      • Leading High Performance Teams
    • Agent Training – Level 1
      • Managing Customers Effectively
      • Communication Skills
      • Promoting Self Service Channels
  • CX Consulting
    • Customer Experience Audit
    • Creating a Contact Center From Scratch
    • Implementing Contact Center Solutions
    • Contact Center Business Processes Review
    • Business Processes From Scratch
    • Business Process Audit
    • Selection of Contact Center Professionals
    • Individual Coaching
    • What-if Scenario Development Questions
    • Development of Job Descriptions
  • Book Rosetta
    • Meet Rosetta Lue
    • National Media
    • Digital Outreach
  • Contact Us

Contact Us

Want more information?  You can contact Rosetta at GovCX Professionals Consulting Group at 202-670-2880 or rosetta@govcxp.com.

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Let's Connect

Washington, DC
1-202-670-2880
rosetta@govcxp.com
Monday through Friday
9:00AM TO 6:00PM

Site List

  • Agent Training – Level 1
  • Book Rosetta
  • Business Process Audit
  • Business Processes From Scratch
  • Communication Skills
  • Contact Center Business Processes Review
  • Contact Center ISO Certification
  • Contact Us
  • Creating a Contact Center From Scratch
  • Customer Experience Audit
  • Customer Experience Fundamentals for Leaders
  • CX Consulting
  • CX Training Academy
  • Delivering Customer Experience in a Cost Effective Manner
  • Development of Job Descriptions
  • Digital Outreach
  • Get To Know Key Performance Indicators
  • How to Build A Contact Center
  • Implementing Contact Center Solutions
  • Individual Coaching
  • Industry Publications
  • Leading High Performance Teams
  • Management Contact Center Overview
  • Managing Customers Effectively
  • Meet Rosetta
  • My Blog Posts
  • National Honors and Awards
  • National Media
  • Operational Costs Effectiveness
  • Our Services
  • Promoting Self Service Channels
  • Selection of Contact Center Professionals
  • Supervisor Training
  • Using Data to Drive Operational Efficiency and Best Practice
  • What-if Scenario Development Questions

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