Building Welcoming, Connected, & Innovative Government Customer experience
Leadership…Visionary…Innovative…Results-Driven Customer Experiences
Saying Goodbye The final session and Philly311 YEP graduation ceremony was an emotional but enjoyable day. For the staff who created and implemented this program and worked with the participants ever week, it was bittersweet. It was incredible to review the program with the students and hear all the information the children had learned during …
Once only a fascinating speculation of science fiction, smart cities are not only becoming a reality but are now vitally imminent as well. As our population grows with more and more people moving into the cities, a tremendous load is placed upon the city centers, calling for a dire need to expand our resources and …
A few weeks ago I posed a challenge to my Philly311 Customer Service Programs and Engagement Strategist, Amanda V. Wagner: Create a program that encourages young people to be civically involved. Amanda leads the Philly311 Customer Service Programs and Strategies Unit which is responsible for Philly311’s customer service innovative programs and communications. She was excited …
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I am honored and excited that the City of Philadelphia Philly311 Contact Center was named a finalist for the prestigious international 2015 United Nations Public Service Award in the category of “Improving the Delivery of Public Services.” We have grown so much from our days as a startup organization serving 1.5 million residents, businesses, and …
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Building Welcoming, Connected, & Innovative Government Customer experience 