Winnipeg’s 311 contact centre was launched January 2009 to improve customer service. In the first 10 years it has evolved to continue to meet the needs of residents.
311 Data Fuels Government Response & Transparency
From managing requests to running rich reports and engaging citizens regularly and during disasters, 311 data systems are evolving government operations.
Maximizing the Value of Experience Data
Think mobile first.
Ransomware attack on Akron, Ohio takes down 311 service amid major snowstorm
State and federal officials are investigating the attack, though the city says it did not affect its storm preparations or ability to get the streets plowed.
Inside Houston’s 311 Call Center –
Houston Matters visits the city's 311 call center to learn how the service handles the needs of citizens.
The New 311 App Makes it Very Easy to Tattle | Chicago magazine | Politics & City Life January 2019
On unshoveled sidewalks, unplowed streets, and other civic dereliction
Building Welcoming, Connected, & Innovative Government Customer experience 