Inside Houston’s 311 Call Center –

Houston Matters visits the city’s 311 call center to learn how the service handles the needs of citizens.

Sourced through Scoop.it from: www.houstonpublicmedia.org

Inside Houston’s 311 Call Center – As many Houstonians heard, 311 was the number city officials said to call to report a pothole. But the helpline is about a lot more than that.