Inside Houston’s 311 Call Center – As many Houstonians heard, 311 was the number city officials said to call to report a pothole. But the helpline is about a lot more than that.
I am a passionate group of government contact center customer experience thought leader and 311 pioneers. I am always seeking and sharing knowledge to make a valued difference and improve government interactions and solutions delivery for constituents, employees, and other key stakeholders.
View all posts by Rosetta Carrington Lue
You must log in to post a comment.