Inside Houston’s 311 Call Center –

Houston Matters visits the city’s 311 call center to learn how the service handles the needs of citizens.

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Inside Houston’s 311 Call Center – As many Houstonians heard, 311 was the number city officials said to call to report a pothole. But the helpline is about a lot more than that.

Rosetta Lue

Passionate government customer experience thought leader and 311 pioneer. Always seeking and sharing knowledge to make a valued difference and improve government interactions and solutions delivery for customers, employees, and key stakeholders.

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