City’s NYC311 CRM Upgrade Set for Mid-Year Launch

former Mayor Bloomberg at 311 (photo: Edward Reed)

The city’s 311 non-emergency call center for information about city services and to lodge complaints is nearing a mid-year re-launch, its first major overhaul since being introduced by Mayor Michael Bloomberg in 2003. The revamped system, estimated to debut in July, will modernize 311’s currently outdated system that limits its capability to assist New Yorkers. The next iteration of the system will eventually allow for increased language access, user accounts to track inquiries and complaints, and a better app experience.

Sourced through Scoop.it from: www.gothamgazette.com

Rosetta Lue

Passionate government customer experience thought leader and 311 pioneer. Always seeking and sharing knowledge to make a valued difference and improve government interactions and solutions delivery for customers, employees, and key stakeholders.

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