Taxpayers often turn to the government when they are overwhelmed and stressed out by personal circumstances. A fragmented experience across government websites compounds their distress both increasing the burden on call center staff and the cost of meeting taxpayers needs. A consistent, thoughtfully designed experience (starting with websites and contact centers) will make a tremendous …
Implement A Government Pilot Program to Assess Customer Experience
For victorious execution of a new technology, implementation must be extensive throughout your organization. This is where government technology pilot program comes into action. Government Pilot programs present the facility to crush new technology in small numbers, allowing you to botch out processes before comprehensive execution. Pilot Programs will function as follows: They will establish …
Continue reading "Implement A Government Pilot Program to Assess Customer Experience"
Creating a Connected City in Today’s Ever-Evolving World
Argyle Executive Forum Journal article. Published: APRIL 1, 2015 Rosetta Lue, Chief Customer Service Officer & 311 Contact Center Operations Director, City of Philadelphia sat down with Argyle to discuss the in’s and out’s of running customer service for a city. In today’s society, how do you create a connected city? There are multiple levels …
Continue reading "Creating a Connected City in Today’s Ever-Evolving World"
Return on Investment (ROI) Model in Government – Does It Really Exists? Maybe…
The question of how government can track the success of profitless projects comes into question on a regular basis. It is easy to follow a dollar. Money leaves tracks, but how does local government leverage private practice metrics to better inform future projects and practices? Non-profits use a different measure of value to reflect a …
Continue reading "Return on Investment (ROI) Model in Government – Does It Really Exists? Maybe…"
Building Welcoming, Connected, & Innovative Government Customer experience 