Think mobile first.

Sourced through Scoop.it from www.entrepreneur.com

Think mobile-first.

This news puts the spotlight on experience data, but the reality is, this is not a new idea.

The most successful companies have known for a long time that they need to understand the sentiments, attitudes, and emotions of their customers in order to succeed.

The existence of the market research industry rests on the fact that companies need ongoing feedback from their customers to make the right decisions.

Published by Rosetta Carrington Lue

I am a passionate group of government contact center customer experience thought leader and 311 pioneers. I am always seeking and sharing knowledge to make a valued difference and improve government interactions and solutions delivery for constituents, employees, and other key stakeholders.

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