From managing requests to running rich reports and engaging citizens regularly and during disasters, 311 data systems are evolving government operations.
Sourced through Scoop.it from: efficientgov.com
Customers are holding public sector agencies to service standards typically found in private industry. As a result, local governments are turning to innovative technology to keep up with rising service expectations.
311 systems offer local governments speed and insights that boost overall performance. They:
- Enable citizens to submit requests from anywhere at any time
- Provide location accuracy related to requests with GIS functionality
- Mobilize information sharing across government departments
- Account for service costs more accurately and timely