311 Data Fuels Government Response & Transparency

From managing requests to running rich reports and engaging citizens regularly and during disasters, 311 data systems are evolving government operations.

Sourced through Scoop.it from: efficientgov.com

Customers are holding public sector agencies to service standards typically found in private industry. As a result, local governments are turning to innovative technology to keep up with rising service expectations.

311 systems offer local governments speed and insights that boost overall performance. They:

  • Enable citizens to submit requests from anywhere at any time
  • Provide location accuracy related to requests with GIS functionality
  • Mobilize information sharing across government departments
  • Account for service costs more accurately and timely

Rosetta Lue

Passionate government customer experience thought leader and 311 pioneer. Always seeking and sharing knowledge to make a valued difference and improve government interactions and solutions delivery for customers, employees, and key stakeholders.

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