311 Contact Centre marks 10 years of helping Winnipeggers – Our City, Our Stories – City of Winnipeg

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Winnipeg’s 311 contact centre was launched January 2009 to improve customer service. In the first 10 years it has evolved to continue to meet the needs of residents.

Sourced through Scoop.it from: www.winnipeg.ca

City of Winnipeg 311 Contact Centre marks 10 years of helping Winnipeggers.  311 launched in 2009 as a way to improve customer service.

Winnipeg was among the first group of cities in Canada to develop a contact center.

Rosetta Lue

Passionate government customer experience thought leader and 311 pioneer. Always seeking and sharing knowledge to make a valued difference and improve government interactions and solutions delivery for customers, employees, and key stakeholders.

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