Building Welcoming, Connected, & Innovative Government Customer experience
Leadership…Visionary…Innovative…Results-Driven Customer Experiences
Assume everything typed into a public AI chatbot can be seen or utilized by outside entities. Government executives must treat prompts like public statements rather than private, secure conversations.
In the words of Philadelphia's Benjamin Franklin, "Well done is better than well said." The idea of customer service is often reserved to describe interaction with stores, restaurants, and other organizations in the private sector. Rarely do we hear people say "Wow, I had a great experience dealing with the staff at any government agency!" …
Continue reading "Why You Should Celebrate 2016 National Customer Service Week Oct 3rd – 9th!"
by Silky Sinha, on Tue, May 26, 2015 Social Media has completely changed the face of customer service and the way consumers interact with a brand. Instead of dialing the call center number and going through the pain of dealing with agents with little or no knowledge of their problems, customers prefer to post their …
Continue reading "8 ways Social Media has changed Customer Service"
Building Welcoming, Connected, & Innovative Government Customer experience 