Federal Government Accomplishments:

*Designed and created the White House Veterans Administration 24/7 Contact Center Hotline 

*Interviewed Rosetta Carrington Lue, 2015 White House Presidential Executive Fellow, on Government Matters TV in Washington, DC


*Led the design of the Veterans Administration Contact Center Transformation & Modernization Program


City and Local Government Accomplishments:

*Launched the successful city-wide implementation of Salesforce CRM as Project Executive for City of Philadelphia
Announcement of Completed Salesforce Implementation at Philly Innovates

*Expand the City of Philadelphia Customer Service Leadership Academy curriculum and partnerships with key external stakeholders
City of Philadelphia Chief Customer Service Officers Program

*Increase social interaction of the Philly311 Neighborhood Liaison members by building a community portal and training moderators on the platform
City of Philadelphia Community Engagement Program

*Creation of  Season III of Philly311 TV Community Engagement Television
Philly311 TV to Improve Community Outreach

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