Building Welcoming, Connected, & Innovative Government Customer experience
Leadership…Visionary…Innovative…Results-Driven Customer Experiences
Every interaction the taxpayer has with the government is a touch point that shapes their impression on the quality of service received based on a positive or negative experience. The contact centers for government are an integrated platform that provides taxpayers and their family members with accurate information about services and information that can provide …
In the words of Philadelphia's Benjamin Franklin, "Well done is better than well said." The idea of customer service is often reserved to describe interaction with stores, restaurants, and other organizations in the private sector. Rarely do we hear people say "Wow, I had a great experience dealing with the staff at any government agency!" …
Continue reading "Why You Should Celebrate 2016 National Customer Service Week Oct 3rd – 9th!"
by Silky Sinha, on Tue, May 26, 2015 Social Media has completely changed the face of customer service and the way consumers interact with a brand. Instead of dialing the call center number and going through the pain of dealing with agents with little or no knowledge of their problems, customers prefer to post their …
Continue reading "8 ways Social Media has changed Customer Service"
Dr. Stephen Covey, in his prequel to the “7 Habits of Highly Effective People,” “The 8th Habit: From Effectiveness to Greatness,” outlines the four steps to finding your voice: 1.What are you good at? 2.What do you love doing? 3.What need can you serve? 4. And finally, what is life asking of you? For me, …
Continue reading "Day in the Life of 311 Director Rosetta Carrington Lue"
Building Welcoming, Connected, & Innovative Government Customer experience 