Co-authored “Creating and Connected City”
Contributed articles (page 22 & page 23) in GovLoops Top 5 Future Trends in Digital Services
2016 State Scoop Magazine “MyVA 311 shows how feds are taking innovation cues from cities”
Local CBS News Interview on Phllly311 with Rosetta Lue
Interview by Argyle Forum “Creating a Connected City in Today’s Ever-Evolving World”
Xerox Real Business, December 2014 – “What Can You Learn From Government Customer Service”
State Tech Magazine Enhancing 311 and 911 Technology
Government Technology Magazine “6 Cities and County Share 311 Data, Best Practices”, October 2014”
Customer Experience 3.0: High Profit Strategies in the Age of Techno Service
Philadelphia Business Journal: Unisys Helping to Revamp Philly311
Information Week: Philadelphia Boosts Digital Connection with Citizens
PC World: Philadelphia uses Salesforce.com for upgraded 311 system
Benton: Philadelphia Launches Cloud Based 311 Service
Nation Swell: Can Could Technology Improve Relations Between City Officials and Residents? (25th)
Unisys: Unisys Delivers First Phase of Enhanced 311 System for City of Philadelphia
Computer World: Philadelphia Uses Salesforce.com for next-gen 311 System
You must be logged in to post a comment.