Co-authored “Creating and Connected City”

Contributed articles (page 22 & page 23) in GovLoops Top 5 Future Trends in Digital Services

2016 State Scoop Magazine “MyVA 311 shows how feds are taking innovation cues from cities”

2015 Government Computer News Philly311 Award: Innovation on display in a wide range of government IT projects

Local CBS News Interview on Phllly311 with Rosetta Lue

Interview by Argyle Forum “Creating a Connected City in Today’s Ever-Evolving World”

Xerox Real Business, December 2014 – “What Can You Learn From Government Customer Service”

State Tech Magazine Enhancing 311 and 911 Technology

Government Technology Magazine “6 Cities and County Share 311 Data, Best Practices”, October 2014

Customer Experience 3.0  Customer Experience 3.0: High Profit Strategies in the Age of Techno Service

Philadelphia Business Journal  Philadelphia Business Journal: Unisys Helping to Revamp Philly311

Information Week     Information Week: Philadelphia Boosts Digital Connection with Citizens

PC World

PC World: Philadelphia uses for upgraded 311 system

Benton Foundation

Benton: Philadelphia Launches Cloud Based 311 Service

Nation Swell

Nation Swell: Can Could Technology Improve Relations Between City Officials and Residents? (25th)


Unisys: Unisys Delivers First Phase of Enhanced 311 System for City of Philadelphia

Computer World: Philadelphia Uses for next-gen 311 System