Building Welcoming, Connected, & Innovative Government Customer experience
Leadership…Visionary…Innovative…Results-Driven Customer Experiences
Once only a fascinating speculation of science fiction, smart cities are not only becoming a reality but are now vitally imminent as well. As our population grows with more and more people moving into the cities, a tremendous load is placed upon the city centers, calling for a dire need to expand our resources and …
I’m happy to report that we have officially hosted two very successful sessions of our Youth Engagement Program (YEP). On Thursday, July 16, 2015, we launched our first session. The session was dedicated to what Philly311 is and how young people can use it as tool to better their communities. Daniel Ramos, our Community Engagement …
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I am happy to report that we have officially hosted two very successful sessions of our Youth Engagement Program (Y.E.P). On Thursday, July 16, 2015, we launched our first session. The session was dedicated to what Philly311 is and how young people can use it as tool to better their communities. Daniel Ramos, our Community …
A few weeks ago I posed a challenge to my Philly311 Customer Service Programs and Engagement Strategist, Amanda V. Wagner: Create a program that encourages young people to be civically involved. Amanda leads the Philly311 Customer Service Programs and Strategies Unit which is responsible for Philly311’s customer service innovative programs and communications. She was excited …
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I am honored and excited that the City of Philadelphia Philly311 Contact Center was named a finalist for the prestigious international 2015 United Nations Public Service Award in the category of “Improving the Delivery of Public Services.” We have grown so much from our days as a startup organization serving 1.5 million residents, businesses, and …
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Congratulations to the City of Philadelphia Philly311 Contact Center for being awarded the 2015 CRM Excellence Award. Thanks to the great staff at Philly311 who continues to set the bar for customer service excellence at a high level in local government. "The 2015 CRM Excellence Award winners have been chosen on the basis of their …
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I was very excited to learn a NYC311 executive recently landed a critical role to lead the customer experience for the Governor of New York Andrew M. Cuomo. This cabinet level appointment continues to solidify the movement across all levels of government to engage, connect, and continue to improve the customer experience interactions. Let's give …
Continue reading "Former 311 Executive Appointed as 1st State of NY Customer Experience Director"
In a previous blog post about modernizing government, I talked about why open data matters, and how it can be a tool of democracy. In today’s post I want to focus on open sources and some of the opposition posed towards open source development models. Open source as a development model, and having open data, …
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Argyle Executive Forum Journal article. Published: APRIL 1, 2015 Rosetta Lue, Chief Customer Service Officer & 311 Contact Center Operations Director, City of Philadelphia sat down with Argyle to discuss the in’s and out’s of running customer service for a city. In today’s society, how do you create a connected city? There are multiple levels …
Continue reading "Creating a Connected City in Today’s Ever-Evolving World"
Building Welcoming, Connected, & Innovative Government Customer experience 