As the City of Philadelphia Chief Customer Service Officer, I was responsible to led a project team to procure and implement a new city wide CRM (Customer Relationship Management) platform for nearly three years now. The platform will improve the City’s ability to communicate with citizens and internal departments, increase employee productivity, as well as, …
Continue reading "Implementing a Government CRM? Toss Out the Playbook!"
Building Welcoming, Connected, & Innovative Government Customer experience 