Building Welcoming, Connected, & Innovative Government Customer experience
Leadership…Visionary…Innovative…Results-Driven Customer Experiences
I was recently asked in an interview with Govloop, a government focused social network and online publication, about how the City of Philadelphia is engaging citizens through digital services. Government is changing, and the conversation is no longer about why we need digital services for engagement initiatives, but how we can use them. The key …
Continue reading "Planning for the Future of Digital Services in Government"
In the past, the City of Philadelphia’s Philly311 TV has focused on the inside of City government; interviewing City employees and officials from behind the scenes. However, in an effort to depart from the traditional idea of customer service excellence in government, I am looking outside of City government for efficient strategies. With this in …
Continue reading "City of Philadelphia & a Local Tech Startup Commonality? Great Customer Service!"
Private and public sectors are terms that are thrown around loosely no matter what end of the spectrum you or your business falls under. In government, it’s not unusual to hear people say, “Well if we were in the private sector…” In many instances the two seem like they are different worlds, but ultimately they …
Continue reading "3 Key Drivers Behind Improving Excellence in Government Public Service"
Building Welcoming, Connected, & Innovative Government Customer experience 