Building Welcoming, Connected, & Innovative Government Customer experience
Leadership…Visionary…Innovative…Results-Driven Customer Experiences
Assume everything typed into a public AI chatbot can be seen or utilized by outside entities. Government executives must treat prompts like public statements rather than private, secure conversations.
Your AI chatbot is not the problem. Your knowledge management is. I have watched government agencies invest thousands of dollars in AI tools — only to watch those tools stall, escalate, and frustrate the very residents they were supposed to help. Not because the technology was bad. Because the information behind it was buried, outdated, and scattered across shared drives nobody updates. Here is what Gartner found: 100% of AI virtual assistant projects built without solid knowledge management will fail to meet their goals. Not some. Not most. All of them. And a 2025 survey of more than 300 AI practitioners found that 61% say wrong or inconsistent answers are their biggest concern with AI adoption right now. That is the real problem hiding behind your call volume numbers.
Building Welcoming, Connected, & Innovative Government Customer experience 