Building Welcoming, Connected, & Innovative Government Customer experience
Leadership…Visionary…Innovative…Results-Driven Customer Experiences
For victorious execution of a new technology, implementation must be extensive throughout your organization. This is where government technology pilot program comes into action. Government Pilot programs present the facility to crush new technology in small numbers, allowing you to botch out processes before comprehensive execution. Pilot Programs will function as follows: They will establish …
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In the present times because of being well aware and well educated the public expectations are at their peak, and in contrast to this their trust in government is truly diminished to its lowest level ever, so there is a dire need for the public sector to come up with more customer friendly and promising …
Continue reading "Say What? Government is Driving Towards Customer-Focused Initiatives"
Saying Goodbye The final session and Philly311 YEP graduation ceremony was an emotional but enjoyable day. For the staff who created and implemented this program and worked with the participants ever week, it was bittersweet. It was incredible to review the program with the students and hear all the information the children had learned during …
The internet changed things to the point where the world cannot even imagine going back in time and possibly living without the convenience afforded by it. Everything and every aspect of our lives was influenced by the internet, shaped and molded by it. And then technology took a step further and beyond. Usually termed as …
Once only a fascinating speculation of science fiction, smart cities are not only becoming a reality but are now vitally imminent as well. As our population grows with more and more people moving into the cities, a tremendous load is placed upon the city centers, calling for a dire need to expand our resources and …
I’m happy to report that we have officially hosted two very successful sessions of our Youth Engagement Program (YEP). On Thursday, July 16, 2015, we launched our first session. The session was dedicated to what Philly311 is and how young people can use it as tool to better their communities. Daniel Ramos, our Community Engagement …
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I am happy to report that we have officially hosted two very successful sessions of our Youth Engagement Program (Y.E.P). On Thursday, July 16, 2015, we launched our first session. The session was dedicated to what Philly311 is and how young people can use it as tool to better their communities. Daniel Ramos, our Community …
A few weeks ago I posed a challenge to my Philly311 Customer Service Programs and Engagement Strategist, Amanda V. Wagner: Create a program that encourages young people to be civically involved. Amanda leads the Philly311 Customer Service Programs and Strategies Unit which is responsible for Philly311’s customer service innovative programs and communications. She was excited …
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I am honored and excited that the City of Philadelphia Philly311 Contact Center was named a finalist for the prestigious international 2015 United Nations Public Service Award in the category of “Improving the Delivery of Public Services.” We have grown so much from our days as a startup organization serving 1.5 million residents, businesses, and …
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Congratulations to the City of Philadelphia Philly311 Contact Center for being awarded the 2015 CRM Excellence Award. Thanks to the great staff at Philly311 who continues to set the bar for customer service excellence at a high level in local government. "The 2015 CRM Excellence Award winners have been chosen on the basis of their …
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Building Welcoming, Connected, & Innovative Government Customer experience 