Building Welcoming, Connected, & Innovative Government Customer experience
Leadership…Visionary…Innovative…Results-Driven Customer Experiences
As the year 2014 closed, I can’t help but to reflect on all that the City of Philadelphia has accomplished in the past year. With the implementation of a new Salesforce customer relationship management system (CRM), new partnerships, and program expansion, it has been a long year. It has also been a year that has …
Continue reading "10 Things Revolutionizing Customer Experience in City Government"
It may seem like basic information, or at least something that Google could solve, but you would be surprised how often undefined terminology gets the better of people in the work place. We’ve all been in similar circumstances; perhaps your boss asks you to complete a task, but includes a phrase or two that you …
Continue reading "Talk the Talk: 9 Government Customer Service Terms You Should Know"
Many of us are acutely aware of the quality of customer service in the private sector, whether it’s in retail or B2B. However, one area that people often don’t think of themselves as customers is in their relationship with local government. Yet that is exactly what we are. “Customers’ experience in government should be the …
Continue reading "What Can You Learn From Government Customer Service?"
Private and public sectors are terms that are thrown around loosely no matter what end of the spectrum you or your business falls under. In government, it’s not unusual to hear people say, “Well if we were in the private sector…” In many instances the two seem like they are different worlds, but ultimately they …
Continue reading "3 Key Drivers Behind Improving Excellence in Government Public Service"
Building Welcoming, Connected, & Innovative Government Customer experience 