Building Welcoming, Connected, & Innovative Government Customer experience
Leadership…Visionary…Innovative…Results-Driven Customer Experiences
Saying Goodbye The final session and Philly311 YEP graduation ceremony was an emotional but enjoyable day. For the staff who created and implemented this program and worked with the participants ever week, it was bittersweet. It was incredible to review the program with the students and hear all the information the children had learned during …
I’m happy to report that we have officially hosted two very successful sessions of our Youth Engagement Program (YEP). On Thursday, July 16, 2015, we launched our first session. The session was dedicated to what Philly311 is and how young people can use it as tool to better their communities. Daniel Ramos, our Community Engagement …
Continue reading "Philly311 Youth Engagement Program – Government Making a Difference"
I am happy to report that we have officially hosted two very successful sessions of our Youth Engagement Program (Y.E.P). On Thursday, July 16, 2015, we launched our first session. The session was dedicated to what Philly311 is and how young people can use it as tool to better their communities. Daniel Ramos, our Community …
A few weeks ago I posed a challenge to my Philly311 Customer Service Programs and Engagement Strategist, Amanda V. Wagner: Create a program that encourages young people to be civically involved. Amanda leads the Philly311 Customer Service Programs and Strategies Unit which is responsible for Philly311’s customer service innovative programs and communications. She was excited …
Continue reading "Creating a Welcoming & Connected City: 311 Youth Engagement Program"
I am honored and excited that the City of Philadelphia Philly311 Contact Center was named a finalist for the prestigious international 2015 United Nations Public Service Award in the category of “Improving the Delivery of Public Services.” We have grown so much from our days as a startup organization serving 1.5 million residents, businesses, and …
Continue reading "City of Philadelphia 311 Named 2015 UN Public Service Award Finalist"
Congratulations to the City of Philadelphia Philly311 Contact Center for being awarded the 2015 CRM Excellence Award. Thanks to the great staff at Philly311 who continues to set the bar for customer service excellence at a high level in local government. "The 2015 CRM Excellence Award winners have been chosen on the basis of their …
Continue reading "Here We Grow! City of Philadelphia @Philly311 Receives 2015 CRM Excellence Award"
I was recently asked in an interview with Govloop, a government focused social network and online publication, about how the City of Philadelphia is engaging citizens through digital services. Government is changing, and the conversation is no longer about why we need digital services for engagement initiatives, but how we can use them. The key …
Continue reading "Planning for the Future of Digital Services in Government"
I found Salesforce Timothy McCormick's blog post on the citizen engagement initiatives within the City of Philadelphia, including the launch of the new 311 non emergency Customer Relationship Management (CRM) software, was on point as it pertains to the growth of excellence citizen engagement and experience in the public sector. Below is an excerpt from …
Continue reading "6 Trends Shaping Government/Citizen Relationships by Timothy McCormick"
In the past, the City of Philadelphia’s Philly311 TV has focused on the inside of City government; interviewing City employees and officials from behind the scenes. However, in an effort to depart from the traditional idea of customer service excellence in government, I am looking outside of City government for efficient strategies. With this in …
Continue reading "City of Philadelphia & a Local Tech Startup Commonality? Great Customer Service!"
Building Welcoming, Connected, & Innovative Government Customer experience 