Google just confirmed what I have been telling government leaders for months. The era of the "10 blue links" is over. AI Mode has surpassed 1 billion monthly users. AI Overviews now reach more than 2.5 billion people a month. And the way your residents, business owners, and technology partners find government information online has fundamentally changed. If your agency's digital presence is buried behind an outdated web portal or missing from the spaces where your community actually searches — AI will not find you. And if AI cannot find you, neither can the people you serve. I am sharing three things government leaders can do right now to stay visible in the age of AI search.
Traditional Internet Search is Dying! Is Your City’s 311 Data Crawlable for Residents?
Building Welcoming, Connected, & Innovative Government Customer experience 