Building Welcoming, Connected, & Innovative Government Customer experience
Leadership…Visionary…Innovative…Results-Driven Customer Experiences
A CRM implementation is more of a cultural change than a technological change. That’s because adopting a new system requires changing habits, and changing habits is hard. It’s hard for those who want to change, let alone those who do not. Most people demand change, but resist it when it comes. Resistance to change is …
Continue reading "8 Tips to Get Your Team Using CRM in 2015 by Michael Hanna"
I’m excited to introduce a new series from City of Philadelphia 311 TV, “Day in the Life.” It has always been a priority for the City to communicate its core values, and initiatives through creative and effective means. What folks do at the City matters. Like I’ve mentioned in previous posts, citizens don’t get to …
Continue reading "#1 Key to Government Customer Service: Hire People with Passion"
Many of us are acutely aware of the quality of customer service in the private sector, whether it’s in retail or B2B. However, one area that people often don’t think of themselves as customers is in their relationship with local government. Yet that is exactly what we are. “Customers’ experience in government should be the …
Continue reading "What Can You Learn From Government Customer Service?"
Private and public sectors are terms that are thrown around loosely no matter what end of the spectrum you or your business falls under. In government, it’s not unusual to hear people say, “Well if we were in the private sector…” In many instances the two seem like they are different worlds, but ultimately they …
Continue reading "3 Key Drivers Behind Improving Excellence in Government Public Service"
Building Welcoming, Connected, & Innovative Government Customer experience 