Driving Customer Experience Series: 2 – Delivering the Experience

This is a very well thought, research and insightful post. A must read for any leader in the customer experience management space.


Exceptional customer experiences, the ones that create stores and emotional connection, are all about breaking the rules, but as Pablo Picasso said,

“Learn the rules like a pro, so you can break them like an artist”

View original post 2,290 more words

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