This is a very well thought, research and insightful post. A must read for any leader in the customer experience management space.
Published by Rosetta Carrington Lue
I am a passionate group of government contact center customer experience thought leader and 311 pioneers. I am always seeking and sharing knowledge to make a valued difference and improve government interactions and solutions delivery for constituents, employees, and other key stakeholders. View all posts by Rosetta Carrington Lue